Last updated: February 3, 2026
JC Squared Inc. (“JC Squared”, “JC2”, “we”, “our”, “us”) is committed to providing reliable, transparent, and fair shipping practices for all customers. Please review the details below to understand how we process, ship, and handle orders placed through our online store.
1. Shipping Locations
We currently ship within Canada only.
At this time, we do not ship to:
- International destinations
- P.O. Boxes requiring oversized delivery
- Remote regions where Canada Post cannot guarantee service
Large, heavy, or oversized items are pickup only and will be clearly marked on the product page.
2. Local Pickup (Calgary, Alberta)
Local pickup is available for all eligible orders.
How it works:
- After your order is placed, we will email you to arrange a pickup date and time.
- Pickup times vary and are scheduled based on availability.
- Orders will be held for 7 days from the date they are ready.
- No ID is required at pickup.
- If you need more time, please contact us before the 7‑day window expires.
3. Processing Times
Processing times refer to how long it takes us to prepare your order before it ships.
- In‑stock items: 1–3 business days
- Custom or made‑to‑order items: 1–2 weeks
- Weekends and holidays: Not counted as processing days
If your order contains both in‑stock and custom items, the order may ship together once all items are ready.
4. Shipping Methods & Carriers
All orders are shipped via Canada Post.
Available options include:
- Standard Shipping
- Expedited Shipping
We do not offer:
- Free shipping
- Flat‑rate shipping
- Local delivery
Shipping rates are calculated in real time at checkout based on Canada Post’s current pricing.
5. Tracking Information
All shipped orders include tracking numbers. There are no exceptions; we do not send untracked mail.
Tracking details will be emailed to you once your order has been shipped.
6. Oversized or Heavy Items
Large, heavy, or oversized items are available for local pickup only at this time. These items will be clearly identified on their product pages.
7. Lost, Damaged, or Delayed Shipments
Once a package is handed to the carrier, Canada Post assumes responsibility for delivery.
If your order is lost, delayed, or arrives damaged:
- Contact us first at JC Squared.
- We will initiate a claim with Canada Post on your behalf.
- You may be asked to provide photos or additional information to support the claim.
Replacements & Refunds
- Damaged items:
- Replacement if the item is in stock
- Refund if the item is not available
- Lost packages:
- Replacement or refund once Canada Post confirms the package is officially lost
8. Customs, Duties & Taxes
We do not ship internationally at this time. No customs or international duties apply.
9. Incorrect or Undeliverable Addresses
Please ensure your shipping address is accurate at checkout.
If a package is returned to us due to:
- Incorrect address
- Missing information
- Customer error
We can reship the order, but the customer is responsible for all reshipping costs.
10. Returns Related to Shipping
- Shipping fees are non‑refundable, unless JC Squared made an error (e.g., wrong item shipped, incorrect label).
- Return shipping costs are the customer’s responsibility unless the return is due to an error by JC Squared.
Exceptions (Final Sale Items)
The following items cannot be returned or refunded:
- Custom items
- Made‑to‑order items
- Personalized items
- Used or damaged items
- Clearance items
Questions?
If you have any questions about shipping, pickup, or order status, reach out anytime. We’re here to help and want your experience with JC Squared to be smooth and stress‑free.