Returns and Exchange Policy

Last updated: February 3, 2026

JC Squared Inc. (“JC Squared”, “JC2”, “we”, “our”, “us”) is committed to fairness, clarity, and transparency in how we handle returns and exchanges. Please review the details below before placing your order.

1. Eligibility for Returns

We accept returns on most standard, non‑custom items within 7 days of delivery, provided the item is:

  • Unused
  • In its original condition
  • In its original packaging

To initiate a return, please contact us at orders@jcsquared.ca with your order number.

2. Items That Cannot Be Returned

The following items are final sale and not eligible for return, refund, or exchange:

  • Custom items
  • Made‑to‑order items
  • Personalized items
  • Used or damaged items
  • Clearance items

These items are created specifically for you or sold at a final discount and cannot be restocked.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the return is due to an error by JC Squared (e.g., incorrect item shipped).
  • If JC Squared is at fault, we will cover the cost of return shipping or provide an alternative solution.

4. Refunds

Refunds are issued once the returned item is received and inspected.

Refunds will:

  • Be processed to the original payment method
  • Exclude original shipping fees unless JC Squared made an error
  • Be issued within 3–5 business days after approval

Shipping fees are non‑refundable, except in cases where JC Squared is responsible for the error.

5. Exchanges

Exchanges are handled as a return + new purchase.

If you would like to exchange an item:

  1. Contact us to initiate a return
  2. Return the original item
  3. Place a new order for the replacement item

This ensures accurate inventory tracking and faster processing.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect:

  1. Contact us within 7 days of delivery
  2. Provide photos of the item and packaging
  3. We will initiate a claim with Canada Post
  4. Once confirmed, we will offer:
    • A replacement (if in stock), or
    • A refund (if the item is unavailable)

We’re here to help and will guide you through the process.

7. Lost Packages

If your package is lost in transit:

  • Contact us first
  • We will file a claim with Canada Post
  • Once Canada Post confirms the package is officially lost, we will issue a replacement or refund

8. Incorrect Addresses

If an incorrect or incomplete address was entered at checkout:

  • Returned packages can be reshipped at the customer’s expense
  • Refunds will exclude shipping fees

Please double‑check your address before submitting your order.

Questions?

If you have any questions about returns, exchanges, or order issues, reach out anytime. We’re here to make the process smooth and fair.